Exceptional Technical Problem Solver

2 days ago

Anand, Gujarat, India beBeeAnalytical Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Specialist

This is a technical support specialist position that requires strong analytical skills and the ability to troubleshoot complex technical issues.

The successful candidate will have excellent communication skills, be able to comprehend server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting.

Key Responsibilities:

  • Provide exceptional customer support experiences using skills such as building trust, showing empathy, and excellent communication.
  • Resolve technical issues through various technologies, including web, chat, email, case updates, and direct telephone support.
  • Understand and utilize the ServiceNow platform and core functionalities to diagnose and resolve complex issues.
  • Collaborate with additional teams to resolve challenging issues that require coordination.

Requirements:

  • Ability to comprehend and modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting.
  • Server administration experience across OS platforms (Windows/Unix) including understanding of user permission levels, domain configuration, group policy objects, and SUDO policies.
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST, and experience with troubleshooting tools like Wireshark and Traceroute.
  • Strong analytical and problem-solving skills.
  • Proficiency in analyzing log files and standard debugging concepts.

Preferred Qualifications:

  • Solid understanding of object-oriented programming skills (Java strongly preferred).
  • Experience providing web development support is highly desirable.
  • Previous experience working with the ServiceNow platform and ITOM, CMDB, and ITIL business processes.

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