ServiceNow Platform Specialist

1 month ago


Hyderabad, Telangana, India Virtusa Full time

ServiceNow Administrator Lead

We are seeking an experienced ServiceNow Administrator to lead our team in maintaining and optimizing our ServiceNow platform. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our ServiceNow instances.

Responsibilities

  • Manage and configure ServiceNow instances, including user access, roles, and permissions.
  • Monitor system performance, troubleshoot issues, and ensure data accuracy.
  • Collaborate with cross-functional teams to enhance and customize ServiceNow modules.
  • Develop and maintain ServiceNow scripts for customizations and automation.
  • Design and implement integrations between ServiceNow and other systems.
  • Maintain the Configuration Management Database (CMDB) by defining and managing configuration items.

Qualifications

  • 6-8 years of hands-on experience as a ServiceNow Administrator.
  • Proven track record of successful ServiceNow implementations and upgrades.
  • Strong knowledge of ServiceNow platform features and modules.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Familiarity with CMDB concepts and best practices.

Virtusa is a leading digital transformation and outsourcing company. We are committed to delivering innovative solutions that meet the evolving needs of our clients. As a ServiceNow Administrator Lead, you will be part of a dynamic team that is passionate about delivering exceptional results.



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