Quality Assurance Professional

3 hours ago


Anantapur, Andhra Pradesh, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title

Our ideal candidate will possess strong expertise in call quality monitoring, MIS reporting, and process improvement to ensure customer interactions meet the highest standards.

The role requires evaluating agent performance, ensuring compliance with process guidelines and regulatory requirements, and driving continuous improvement initiatives.

We are seeking a professional with a strong background in quality assurance, excellent communication and analytical skills, and proficiency in MS Excel or MIS reporting.

The selected candidate will work closely with team leaders and trainers to conduct calibration sessions, identify gaps, and recommend process improvements.

A graduate degree in any discipline and 5–8 years of experience in a quality function are required for this position.

Familiarity with insurance processes is highly preferred.



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