Business Systems Analyst

4 weeks ago


Delhi, Delhi, India LanceSoft, Inc Full time
Job Title: Business Analyst

Job Summary:

LanceSoft, Inc is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in collaborating with IT stakeholders to gather business requirements related to the ITSM module and HAM Pro module in ServiceNow.

Responsibilities:

  • Collaborate with IT stakeholders to gather business requirements and translate them into functional and technical specifications.
  • Conduct interviews, workshops, and requirement gathering sessions with stakeholders to understand their needs and pain points.
  • Work closely with the ServiceNow development team to ensure the successful implementation of business requirements.
  • Design and develop AI models and algorithms to meet business needs, leveraging ServiceNow Gen AI capabilities.
  • Stay up to date with industry best practices and trends in ServiceNow and IT service management.

Requirements:

  • IT Graduate
  • 6 to 12 years of experience in ServiceNow backend platform
  • Good platform knowledge of Core ITSM module, HAM Pro module, Automation & Integrations
  • Knowledge of ITIL methodologies and processes
  • ServiceNow certification(s) preferred

What We Offer:

LanceSoft, Inc offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.


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