Business Systems Analyst

4 weeks ago


Delhi, Delhi, India DRISHTICON Inc Full time
Business Analyst Opportunity

We are seeking a skilled Business Analyst to join our team at DRISHTICON Inc. in the USA. This is a contract and remote position that offers a unique opportunity to work with Adobe Analytics and drive business growth.

Key Responsibilities:
  • Play a key role in Adobe Analytics user support organization-wide.
  • Help drive root cause analysis and resolution on data quality tickets, triage support tickets for Web and App Analytics platform, and work within the Adobe user interface and raw clickstream data daily.
  • Prioritize day-to-day intake of Adobe analytics user support questions and tickets.
  • Help drive business engagement initiatives for Adobe users, including office hours, addressing user support questions, building user support documentation, and finding efficiencies across user support needs.
Key Experiences:
  • 2-3 years of Analytics or IT experience, with at least 1+ year of business analyst or web analytics-related experience.
  • Subject matter expertise with web analytics tools (Adobe Analytics required).
  • Experience with SQL and ability to query large data sets for root cause analysis (preferred).
  • Experience in tag management systems, such as Tealium (preferred), Google Tag Manager, etc.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Comfortable with decision-making in an ambiguous and rapidly changing environment.
  • Ability to effectively manage competing priorities, escalate appropriately, and handle multiple assignments at once.
  • Capable of communicating complex ideas clearly and succinctly both verbally and in writing.
  • Ability to communicate with user groups at different levels of expertise – strong communication skills.
  • Desire to independently drive results in a fast-paced, challenging environment.
Required Skills:
  • Adobe Analytics
  • Business Communications/Business Engagement Experience
  • Tealium Tag Manager
  • SQL

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