Customer Service Representative

2 weeks ago


Pune, Maharashtra, India IGT Solutions Full time
Customer Service Executive

IGT Solutions is seeking a skilled and customer-oriented English-speaking Customer Care Agent to join our dedicated customer care team.

As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.

Key Responsibilities:
  • Deliver exceptional customer service via emails and phone calls
  • Answer emails, messaging, and manage outgoing voice phone calls from/to world-leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims
Requirements:
  • Fluency in English at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
  • Customer-centric mindset with a strong dedication to delivering exceptional service
  • Analytical and creative problem-solving abilities to resolve customer issues effectively
  • Ability to understand and empathize with customers' needs and concerns
  • Ability to collaborate with team members and contribute to a positive team environment
  • Flexibility to work in shifts and adapt to changing schedules based on business needs
  • Proficient in using computer systems, software, and CRM tools to manage customer interactions and information
Benefits:
  • 5 Days Working
  • Overtime Paid
  • Incentive Upto Rs.8000/-
  • Referral Bonus
  • Cab Facility * Chargable during Day Shift
  • 9 Hours including Break Hours

IGT Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.



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