Customer Service Representative

4 weeks ago


Pune, Maharashtra, India Recrudo Labs Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Recrudo Labs. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Assess customer needs and provide solutions to achieve satisfaction
  • Resolve customer complaints and escalate complex cases to the appropriate team
  • Provide accurate information about products and services
  • Maintain customer records and update account information as needed
  • Follow communication procedures, guidelines, and policies
  • Stay updated on product knowledge and company policies
  • Collaborate with other teams to ensure customer satisfaction
  • Meet or exceed customer service and satisfaction goals
  • Assist in training new customer support representatives
  • Contribute to improving processes and customer support strategies
  • Manage and prioritize multiple tasks while maintaining attention to detail
  • Provide feedback on the efficiency of the customer support process
  • Participate in special projects and other duties as assigned
  • Adhere to company policies and procedures
Requirements
  • Bachelor's degree in Business Administration, Communications, or related field
  • Demonstrated experience in a customer service role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced and dynamic environment
  • Proficiency in using customer support software and CRM systems
  • Empathy and patience when dealing with challenging customer situations
  • Ability to manage time efficiently and prioritize tasks
  • Technical knowledge of the company's products or services
  • Team player with a positive and professional attitude
  • Ability to adapt to changes and learn new skills quickly
  • Proven track record of meeting or exceeding customer service goals
  • Experience in training or mentoring team members is a plus
  • Flexibility to work in shifts, including weekends and holidays
  • Proficiency in multiple languages is an advantage

Recrudo Labs, customer service, customer support, international voice process



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