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13 hours ago
Job Title:
Transition DirectorThe Transition Director is a pivotal role within our organization, responsible for overseeing the seamless execution of multiple transition projects from start to finish. This individual reports directly to the Transition Leader and is accountable for ensuring timely completion, adherence to project scope, and effective communication with stakeholders.
Main Responsibilities:
- Direct and manage active transitions as assigned, ensuring successful project outcomes.
- Serve as the primary point of contact for all customer inquiries, decisions, actions, and updates.
- Provide support as the first escalation point for internal and customer issues, driving prompt resolution and minimizing disruptions.
- Conduct regular governance calls and meetings to facilitate internal and customer updates, fostering transparency and collaboration.
- Develop and implement comprehensive training programs to enhance the skills and knowledge of the transitions team.
- Participate in assessments to gauge the training needs of the team, identifying areas for improvement and development.
- Collaborate with customers to understand strategic business objectives and facilitate the definition of project scope, goals, and deliverables.
- Contribute to the creation and review of transition solutions for RFPs/RFIs and other pre-sales support initiatives as needed.
- Identify and define business cases, outlining project tasks and resource requirements, developing detailed project charters, plans, and transition strategies.
- Combine process migration activities with IT implementation, ensuring a cohesive and efficient approach.
- Foster a competitive advantage by enabling vendors to manage both IT and operations seamlessly.
- Optimize the transition methodology to reduce time, costs, risks, and improve quality.
- Oversee risk management, understanding business and operational risks, and develop mitigation plans to minimize their impact.
- Responsible for creating and maintaining project management documents, including status reports, project plans, knowledge transfer documentation, and requisite approvals.
- Participate in opportunity analysis and due diligence for potential projects, supporting solutioning for new bids/RFP-RFI responses and sales cycles.
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