
Retail Operations Leader
1 day ago
The primary objective of the Cluster Manager role is to spearhead a retail team in achieving sales goals, delivering exceptional customer service, and creating an engaging shopping experience. This position entails developing internal talent and formulating strategies to enhance brand image.
Key Performance Indicators for this Role
- Process Responsibilities:
- Drive sales activities and implement initiatives to boost volume and profit, monitor sales and productivity.
- Ensure effective inventory management for the concept, including order management, stock consolidation, movement, transfer, optimal stock utilization, stock return, and shrinkage.
- Analyze complex problems related to stock and sales, making informed business decisions.
- Review and implement necessary actions regarding fast/slow lines, new ranges, end-of-range products, pricing, and monthly feedback on sales, stock positions, and product feedback.
- Identify opportunities for concept expansion in the territory.
- Complete new projects within stipulated timeframes.
- Locate suitable store locations based on required processes and quality standards, understanding territory dynamics (demographics, consumer behavior, market understanding).
- Implement Visual Merchandising, adhere to Standard Operating Procedures, manage stock transfers, petty cash approvals, repairs, and maintenance.
Developing and executing innovative ideas to drive business growth and success is critical to this role.
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