Director of Luxury Retail Learning

2 days ago


Kota, Rajasthan, India beBeeLuxuryRetail Full time ₹ 20,00,000 - ₹ 25,00,000

Our organization seeks a professional to design, drive and implement a comprehensive learning and development strategy across the entire business with a strong focus on luxury retail excellence.

The ideal candidate will ensure that employees embody the brand's values, deliver exceptional customer experiences and continuously upskill to meet evolving business needs.

Key Responsibilities
  • Develop and execute the overall training and learning strategy for the company, aligned with business objectives.
  • Identify training needs through TNI and partner with leadership to design customized programs.
  • Build a training roadmap for all levels – frontline staff, store managers, HO employees and leadership teams.
Program Development & Delivery
  • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling and enhancing overall Customer experience.
  • Develop product knowledge sessions in collaboration with design/merchandising teams.
  • Implement e-learning and blended learning solutions to enhance accessibility.
Quality & Standards
  • Ensure consistency in brand training delivery across all stores and regions.
  • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback and sales performance.
  • Establish KPIs and reporting metrics for training impact.
Requirements
  • A Master's degree in HR, Business or related field.
  • 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.
  • Prior experience in luxury retail, fashion or hospitality is mandatory.
  • Exposure to digital learning platforms, instructional design and global training standards preferred.
Benefits

This is an exciting opportunity to make a significant impact on our organization's success while advancing your career in luxury retail training.


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