Senior Research Operations Manager
2 weeks ago
PureSpectrum is a leading market research and insights platform, simplifying technology for researchers to gather and use consumer data efficiently.
We facilitate over 115 million online interviews annually through our Marketplace and have developed the industry's first respondent-level scoring system, PureScore. Our achievements include being certified as a Great Place to Work (2022-2024), recognized by Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023 & 2024), Newsweek's Global Most Loved Workplaces (2023-2024), and Deloitte's Fast 500 (2020-2024).
Salary$85,000 - $105,000 per annum, based on experience and location.
Job DescriptionYou will play a key role as the primary liaison between clients and our services teams at PureSpectrum, managing project timelines, budgets, and resources effectively to deliver quality results on time.
- Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms.
- Manage project timelines, budgets, and resources effectively to deliver quality results on time and within budget.
- Oversee and lead projects with little to no supervision, ensuring customer & business expectations are met or exceeded.
- Organize KOC and have good knowledge of Testing surveys, Data checks using excel and client deliverables (SPSS, tables, coding, charting etc.).
- Follow established best practices and processes for project delivery.
- Provide feedback to sales on project performance to help improve delivery and key metrics for future projects.
- Take ownership of problematic situations and work closely with team members to develop solutions that resolve problems.
- Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business.
We require:
- Graduate or Postgraduate from any recognized University or equivalent education/professional experience required.
- 3-5 years of experience in Market Research, preferably on sampling and DIY platforms.
- Knowledge & experience in executing full-service projects would be an added advantage.
- Ability to manage multiple projects with competing priorities.
- Ability to learn and use new technology platforms to meet or exceed customer and project needs.
- Ability to find innovative solutions to address customer and project needs.
- Solid judgment and critical thinking skills.
- Excellent communication and analytical skills.
- Ability to be proactive in anticipating problems and provide solutions.
- Good knowledge of Windows, MS Office and any text editor is a must.
- Experience in excel using advanced formulas and excel automations is a plus.
- A passion for curiosity and a drive to always be learning.
- Ability to foster positive relationships across teams and customers.
We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. We also provide a competitive compensation package including well-covered health insurance, paid leave policy, and casual dress environment.
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