IT Operations Manager for Biomedical Research
7 days ago
Lifelancer is a leading talent-hiring platform in the life sciences, pharma, and IT domains. We connect talented professionals with exciting opportunities.
Job DescriptionWe are seeking an experienced IT Operations Manager to join our team. As an IT Operations Manager, you will be responsible for ensuring the smooth operation of complex software solutions deployed globally.
Your primary responsibilities will include:
- Owning all operational aspects of operations for one or more software applications within the product, including stable operations and infrastructure
- Mitigating operational risks and manage incident detection and resolution
- Manage incidents and troubleshooting, including investigating and solving recuring incidents
- Providing end-user support, communication, knowledge-base documentation, and trainings
- Leading Vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met
- Ensuring license compliance, applying patches, and managing roll-out and upgrades
- Guiding and coordinating small teams of external application supporters, ensuring effective prioritization of operational activities,
- Monitoring key system performance metrics and facilitating operational excellence of the product, ensuring cost-effectiveness and sustainability, including external resourcing and process automation
- Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services.
- Ensuring regulatory Compliance (e.g., GLP GCP) standards and policies for GxP products/services, where applicable
- Ensuring operational activities and outcomes are reflected on product roadmaps
- Engaging with other product teams within and across product lines to leverage operational synergies
To be successful in this role, you will need:
- Experience in, software support, IT operations or software development in complex business environments
- Highly collaborative, proven experience as a team player
- Familiarity with Agile software development and SDLC
- Strong communication skills
- Knowledge of Information Technology Service Management (ITSM)
- Familiarity with DevOps tools
- Windows or Linux OS
- Awareness of authentication protocols
- Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure)
- Experience in a drug discovery or scientific research setting preferred
- +7 years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment.
- Experience in IT or informatics
- Familiarity with drug discovery research or life sciences
- Bachelor's degree in a technology or scientific subject
The estimated salary range for this position is between $120,000 and $160,000 per year, depending on experience and qualifications.
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