Senior Customer Liaison Officer

6 hours ago


Jhajjar, Haryana, India beBeeRelationship Full time ₹ 80,000 - ₹ 1,25,000
About the Role

The Customer Relationship Executive plays a pivotal role in ensuring seamless interactions with customers. This individual will have strong analytical skills, excellent communication abilities, and a keen understanding of data privacy regulations.

Key Responsibilities:
  • Crm System Management: Administer and maintain the crm system to ensure accurate, secure, and accessible data.
  • Data Entry and Analysis: Input and update customer data, analyze trends, and identify opportunities for improvement.
  • Customer Segmentation: Create and maintain targeted customer segments for marketing campaigns and personalized communication.
  • Campaign Development: Collaborate with marketing and sales teams to develop email marketing campaigns, newsletters, and other customer communications.
  • Automation Strategies: Implement automated workflows and processes to streamline customer interactions and improve efficiency.
  • Reporting and Analytics: Generate reports to assess crm effectiveness and make recommendations for enhancements.
  • User Training and Support: Train employees on crm best practices and provide ongoing support.
  • Data Privacy and Compliance: Ensure crm data complies with relevant regulations and establish data privacy practices.
Requirements
  • Proven experience with crm software.
  • Strong analytical skills and ability to interpret data.
  • Good communication and interpersonal skills.
  • Detail-oriented with focus on data accuracy and quality.
  • Understanding of data privacy regulations and best practices.
  • Familiarity with marketing and automation tools.
  • Problem-solving mindset and proactive approach to crm management.


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