Technical Cybersecurity Specialist

2 weeks ago


Surat, Gujarat, India beBeeCybersecurity Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

We are shaping the future of cybersecurity. Our mission is to protect our digital way of life by being the trusted cybersecurity partner.

Job Role

You will work closely with valued customers to address their complex post-sales concerns, analyzing situations and data to evaluate various factors. You'll enjoy networking with key contacts outside your area of expertise, detailing difficult technical issues to non-technical and technical professionals.

Your Impact
  • Provide Technical Support to customers and partners
  • Configure, troubleshoot, and provide best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Isolate faults and analyze root causes for technical issues
  • Publish Technical Support Bulletins and other documentation in the Knowledge Base
  • Review technical documentation for training materials and marketing collateral
  • Travel to customer sites for critical situations to expedite resolution
  • Provide on-call support 24×7 as needed

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