Customer Experience and Operations Manager
1 day ago
We are seeking a highly skilled Customer Experience and Operations Manager to join our team at Dream a Dozen in Bengaluru. As a key member of our organization, you will play a critical role in ensuring that our customers receive exceptional support and communication.
Job OverviewDream a Dozen is a gifting company specializing in baked goods for individuals and corporate clients. We are currently in our expansion phase and looking to grow our brands into more channels. The successful candidate will be responsible for managing daily operations, including coordination with the kitchen team, delivery team, customer service team, and logistics.
This is a full-time on-site role that requires strong leadership skills, attention to detail, and excellent communication abilities. If you have a passion for delivering exceptional customer experiences and are able to thrive in a fast-paced environment, we encourage you to apply.
Responsibilities- Manage daily operations, including coordination with the kitchen team, delivery team, customer service team, and logistics
- Ensure checklists are completed for quality checks before dispatch
- Work closely with the team to cost out recipes, ensuring appropriate pricing to meet required margins
- Assist in developing and testing new recipes, maintaining high standards of quality and taste
- Develop and implement processes and protocols for kitchen safety and hygiene
- Train team members in food safety and best practices
- Culinary or hospitality degree or equivalent experience in guest relations/customer support
- Flexibility with working hours and a deep understanding of the hospitality industry
- Detail-oriented with a hands-on approach to teamwork
- Strong communication and leadership skills
- Proficiency in Excel and familiarity with checklists
- Basic understanding of Kannada and English
- Comfortable with smartphone operations and navigating Bangalore's geography
- Strong negotiation skills and high levels of patience
This role offers a competitive salary range of ₹ 2.5lac - ₹ 3 lac per annum, depending on experience. In addition to a comprehensive compensation package, you will also enjoy:
- 12 casual leaves + 1 birthday leave + 4 national holidays + 12 WFH days per year
- Bi-monthly team sessions on soft skill development by a leadership coach to ensure continuous personal growth
We are a young and energetic team with a passion for delivering exceptional customer experiences. If you are motivated by opportunities for growth and development, we encourage you to apply.
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