Chief IT Officer

Job Title:

• Ensure the timely resolution of user issues through phone, email, and on-site support.
• Govern policies for IT asset management, including procurement, inventory tracking, AMC, warranty management, and vendor coordination for all hardware (desktops, laptops, printers, biometric devices, servers, networking equipment).
• Approve and monitor budgets, resource allocation, and consumables usage (toner, cartridges, spares, IT supplies).
• Ensure proper documentation and audit trails for IT materials, in/out registers, and asset lifecycle management.
• Ensure biometric and access control systems function effectively with secure integration into hospital IT systems.
• Regularly review and update departmental IT policies to align with hospital strategy, regulatory requirements, and technology standards.

Hardware Management and Support:

• Lead the management, installation, and maintenance of all IT hardware across the organization (servers, workstations, networking devices, etc.).
• Ensure the availability and reliability of hardware systems by proactively identifying potential issues and addressing them in a timely manner.
• Provide strategic oversight of hospital servers and data center infrastructure, ensuring maximum uptime for all mission-critical applications (HMIS, PACS, Tally, Insurance/MJPJAY systems, etc.).
• Establish governance for server OS and application patch management (monthly/quarterly) to maintain performance, security, and compliance.
• Manage hardware lifecycle, including procurement, upgrades, repairs, and decommissioning of outdated equipment.
• Develop and implement disaster recovery plans for hardware failure.
• Ensure robust data backup and disaster recovery plans, with offsite/cloud backup strategies to safeguard against data loss and downtime.
• Approve and oversee data sharing policies and access management, ensuring secure folder creation, controlled permissions, and compliance with hospital IT standards.
• Server Data backup manage. (All institutes functions- Videography, Photography data, User confidential data, MJPJAY data, HMIS database, PACS database, Tally database).

Software Implementation and Integration:

• Oversee the deployment, configuration, and integration of software applications, including HMIS support (Software Performance, User Complaint, User New requirements, Master Billing support, Password reset, printer configuration, software training).
• Coordinate with software vendors and internal teams to ensure software meets organizational needs and regulatory requirements.
• Manage the implementation of software solutions, ensuring alignment with overall IT and business strategies.
• Lead testing, troubleshooting, and user training for new software applications.
• Monitor and evaluate the performance of software applications, recommending updates or replacements as necessary.
• Ensure legal compliance and security by managing:

i) Microsoft licenses (periodic updates, renewals, compliance checks).

ii) Antivirus licenses and enterprise-wide endpoint protection.

• Application support – critical System, including:

i) PACS (application support, imaging access coordination, troubleshooting)

ii) EPBX (configuration, speed dialing, Zero Dialling, dialer tones, reports as per requirement).

Health Information System (HIS) Coordination:

• Act as the primary coordinator for all HIS-related projects, ensuring proper integration with other systems.
• Oversee the administration, security, and data integrity of HIS, ensuring compliance with healthcare regulations and standards (such as HIPAA).
• Lead efforts to continuously improve HIS functionality, performance, and user experience.
• Collaborate with healthcare staff to understand their requirements, ensuring HIS supports clinical and administrative workflows effectively.
• Provide ongoing support and maintenance for HIS, troubleshooting issues and implementing solutions.

CCTV Management

• Provide oversight of the hospital's CCTV infrastructure as part of IT systems, ensuring seamless integration, uptime, and data storage availability.
• Plan and coordinate with vendors for installation, upgrades, and expansion of CCTV systems across hospital campuses.
• Ensure data backup and storage management for CCTV footage in compliance with hospital IT policies and statutory guidelines.
• Oversee asset management, documentation, and lifecycle tracking of CCTV equipment.
• Define and monitor maintenance schedules, AMC contracts, and vendor SLAs for CCTV systems.
• Ensure proper functioning of the CCTV control room equipment (consoles, servers, storage, cabling, and power backup).
• Periodically review and update CCTV-related IT policies for data retention, access permissions, and integration with hospital IT infrastructure.

Project Management

• Provide leadership in identifying, planning, and executing new IT projects in alignment with hospital strategy (e.g., HMIS upgrades, ERP implementation, Telemedicine, Electronic Medical Records).
• Ensure remote location IT support (e.g., UHTC, RHTC, satellite clinics) through secure connectivity, centralized monitoring, and standardized processes.
• Oversee digital communication platforms and social media integration, ensuring alignment with hospital branding, patient engagement, and regulatory compliance.

Vendor Management:

• Develop and manage strategic partnerships with IT solution providers, HMIS vendors, telecom operators, and hardware suppliers.
• Negotiate contracts, Service Level Agreement (SLAs), and pricing to ensure cost-effective solutions and high-quality services.
• Monitor vendor performance and compliance with hospital standards and policies.
• Ensure timely delivery, installation, AMC, and warranty services for IT assets and applications.
• Evaluate new vendors and technologies to enhance hospital IT systems.
• Maintain transparent documentation of vendor approvals, quotations, agreements, and renewals.

Network & Cybersecurity Management:

• Provide strategic oversight of the hospital's entire network infrastructure including LAN, WAN, Wi-Fi, fiber connectivity, and campus-wide networking solutions.
• Ensure high availability, speed, and security of the hospital's IT network to support HMIS, PACS, LIS, telemedicine, and digital health applications.
• Oversee the design, planning, and implementation of LAN cabling, network architecture, routers, switches, and wireless access points.
• Ensure robust firewall and cybersecurity management (e.g., SOPHOS, cyber roams, endpoint protection), including internet access policies, website restrictions, and social media controls as per hospital policy.
• Define and enforce network security protocols to protect against malware, ransomware, and unauthorized access.
• Oversee the development and enforcement of IT security policies, including network security, data encryption, and user access control.
• Develop disaster recovery and failover strategies to ensure business continuity during outages or cyberattacks.
• Conduct regular audits to identify vulnerabilities and address security concerns.

Strategic IT Planning:

• Develop and execute the IT strategy aligned with the overall business and healthcare goals.
• Plan and implement IT infrastructure changes to meet the evolving needs of the organization.
• Stay abreast of technological trends, recommending and implementing emerging technologies to enhance operational efficiency.
• Prepare and manage IT budgets, ensuring efficient allocation of resources.

Team Leadership and Management: