
Chief Operations Coordinator
1 week ago
We are seeking a highly skilled Team Lead to fill a critical leadership position within our organization.
Job OverviewThe successful candidate will be responsible for overseeing a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
Key Responsibilities:
- Customer Service, Customer Support, and Customer Service Management skills
- Experience in achieving and maintaining high levels of Customer Satisfaction
- Excellent verbal and written Communication skills
- Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
The ideal candidate will have a proven track record of managing teams effectively, driving business growth through innovative solutions, and ensuring compliance with company policies and procedures.
They will also possess excellent communication and interpersonal skills, with the ability to collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
In return, we offer a competitive salary package and opportunities for career growth and development.
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