
Career Opportunities
2 days ago
Operational Excellence Manager Opportunity:
We are seeking a seasoned Operational Excellence Manager to drive business growth and ensure seamless daily operations.
Responsibilities:
- Lead a team of at least 40 FTEs, fostering a culture of efficiency and high-quality performance.
- Maintain a deep understanding of business processes and make data-driven decisions to optimize efficiency.
- Develop and implement strategic plans to achieve business objectives.
- Collaborate with cross-functional teams to resolve operational issues and drive process improvements.
Requirements:
- At least two years of experience as an Operations Manager in International BPO and voice Process.
- Graduation is mandatory.
- Comfortable working in rotational shifts.
Preferred Qualifications:
- Experience in handling more than 40 FTEs.
Key Performance Indicators:
- Optimize team productivity and workflow.
- Reduce operational costs.
- Improve customer satisfaction.
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