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Expert Zoho CRM Solutions Architect
2 weeks ago
Job Description
As a Zoho Functional Consultant/Business Analyst at Linz Technologies, you will play a pivotal role in delivering customized solutions to clients using Zoho CRM and other Zoho applications. Your expertise will help bridge the gap between business processes and technology, driving efficiency and effectiveness for our clients.
About the Role
- Requirements Gathering: Collaborate with clients to understand their business objectives, challenges, and software needs. Conduct in-depth requirements gathering sessions to identify their CRM and other software requirements.
- Solution Design: Develop customized solutions using Zoho CRM and other Zoho applications to meet the client's specific business requirements. Create detailed functional and technical documentation.
- Configuration and Customization: Configure and customize Zoho CRM to align with the client's business processes. This includes creating custom modules, workflows, fields, and reports.
- Integration: Integrate Zoho CRM with other third-party applications, ensuring seamless data flow and system interoperability.
- Training: Provide training and support to end-users, enabling them to effectively utilize Zoho CRM and associated applications.
- Testing: Conduct thorough testing of configured solutions to ensure they meet the client's requirements and are free of errors or issues.
- Optimization: Continuously monitor and evaluate the performance of Zoho applications, identify areas for improvement, and implement optimizations to enhance efficiency and effectiveness.
- Troubleshooting: Investigate and resolve technical issues and challenges related to Zoho CRM and other Zoho applications.
- Client Communication: Maintain clear and open communication with clients throughout the implementation and optimization process, providing updates and addressing their concerns.
- Documentation: Create and maintain detailed documentation of the Zoho CRM configuration, customization, and processes for reference.
Preferred Candidate Profile
- 0-1 year of experience as a Functional consultant/Business Analyst
- Strong English written and verbal communication skills
- Able to lead with a hands-on approach and conduct deep dive analysis of customers' needs and requirements
- Confident, articulate, succinct, professional, and sound judgment and critical thinking skills
- Self-motivated and tenacious with excellent follow-through skills
- Ability to act independently, take initiative, and drive tasks and issues to resolution
- Business automation and workflow process development desirable
- Prior knowledge of any CRM or ERP or HR or Payroll is preferable
- CRM/ERP software implementation experience is an added advantage
Job Location
Mogappair West,
Chennai
Time - 9AM - 6PM