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IT Operations Manager for BPO and Contact Center
1 week ago
Company Overview
Radical Minds Technologies Pvt. Ltd. is a pioneering BPO and Contact Center company delivering cutting-edge solutions across various sectors.
Job Description
We are seeking a seasoned IT leader to manage IT infrastructure, helpdesk, vendor management, telephony, network security, and ISMS within a BPO/Contact Center environment.
The ideal candidate will possess strong leadership skills and a deep understanding of IT operations in a high-demand contact center while ensuring seamless technology enablement, security compliance, and operational efficiency.
Key Responsibilities
- Oversee end-to-end IT operations across multiple BPO/Contact Center locations.
- Ensure seamless integration, uptime, and security of IT infrastructure, including LAN, WAN, Windows/Linux Servers, SAN/NAS, Active Directory, DNS, DHCP, SQL/MySQL databases.
- Manage and optimize cloud-based and on-premise solutions to enhance operational efficiency.
- Hands-on expertise in Telephony – Dialer, IVR, Call Logger, and Telecom Infrastructure (PRIs, SIP Trunking, ILL, MPLS, VPN).
- Manage Routers, Switches, Firewalls, and ensure robust network security & ISMS compliance.
- Liaise with technology vendors, service providers, and OEM partners to ensure cost-effective solutions and service excellence.
Desired Profile & Qualifications
- 15+ years in IT Infrastructure, with at least 6+ years in a BPO/Contact Center (Mandatory).
- Currently working in a BPO/Call Center at Manager/Sr. Manager - IT level or higher (Minimum 2+ years in this role).
- Hands-on experience with Telephony solutions (Dialer, IVR, Call Logger), Network Security, Firewalls, and Contact Center technologies.
- Strong knowledge of Windows/Linux servers, Active Directory, SAN/NAS, SQL/MySQL databases.
- Experience with cloud-based solutions, virtualization, and cybersecurity.
Leadership & Management Skills
- Proven ability to lead IT teams in a 24x7 BPO/Contact Center environment.
- Experience in client handling, IT budgeting, and vendor management.
- Strong analytical, problem-solving, and decision-making skills.
Why Choose Us?
- Work with one of the fastest-growing BPOs in India.
- Lead and scale IT operations across multiple locations.
- Opportunity to drive innovation and digital transformation in a dynamic environment.
