Senior Technical Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,50,000
Job Summary

We are seeking a skilled and detail-oriented Sr. Technical Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing exceptional technical support to our valued customers.

Key responsibilities include:

  • Providing timely and effective post-sales technical support via phone, email, and web-based platforms.
  • Analyzing customer issues and developing solutions that meet their needs.
  • Collaborating with cross-functional teams to ensure seamless customer experiences.
  • Developing and publishing technical documentation and user guides to facilitate knowledge sharing.

This role requires strong analytical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer support and are looking for a challenging opportunity to grow your skills and expertise, we encourage you to apply.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science, Engineering, or a related field.
  • At least 3 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • The ability to work effectively in a team environment.
  • Strong analytical and technical skills.

Benefits include:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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