Technical Support Lead

2 days ago

Nellore, Andhra Pradesh, India beBeeSupport Full time ₹ 10,82,137 - ₹ 32,46,433

About us, we're transforming post-acute care organizations by leveraging AI and RPA to automate tasks.

Our team of industry veterans has built successful products for healthcare and IT. We operate globally, impacting improvements in care quality by freeing up teams from compliance burdens.

This role involves direct management of technical and client support activities, collaborating with internal teams and stakeholders, and ensuring timely resolution of production issues.

Key Responsibilities:
  • Serve as Primary Contact
    • Triage and assign support tickets to appropriate resources/teams
    • Monitor support queues and provide timely response, updates, and resolution of client inquiries and production issues
  • Communication and Collaboration
    • Collaborate with cross-functional teams to facilitate knowledge sharing and issue resolution
    • Maintain regular communication with clients, providing updates on the status of their inquiries
  • Documentation and Knowledge Management
    • Maintain accurate records of client interactions, support activities, and issue resolutions
    • Analyze client feedback and support data to identify trends and areas for improvement

The ideal candidate will have 12+ years of experience, including 5 years of managing a support team. Previous experience in tech and client support or coordination within a technology solutions team is also required.

Job Requirements:

Essential Skills:

  • Excellent communication and problem-solving skills
  • Strong leadership and team management skills
  • Ability to work under pressure and prioritize tasks effectively

Preferred Skills:

  • Experience with helpdesk software and ticketing systems
  • Knowledge of IT service management frameworks
  • Basic analytical and technical skills

We offer a dynamic work environment that encourages growth and development. Join our organization today

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