
Technical Infrastructure Specialist
2 days ago
We're seeking an exceptional Technical Support Engineer to join our team.
As a key member of our engineering department, you will play a pivotal role in ensuring the seamless operation of our platform. Your primary responsibility will be to provide advanced technical support, resolving complex issues related to our SaaS infrastructure.
Responsibilities:
- Handle escalated technical tickets requiring in-depth knowledge of our product's infrastructure, APIs, and backend systems.
- Diagnose and resolve technical issues related to data migration, application stability, and infrastructure.
- Utilize Python scripting to automate repetitive tasks, analyze logs, or build custom tools for debugging and issue resolution.
- Develop expertise in WizCommerce's tech stack, including APIs, databases, and backend components essential for troubleshooting.
Required Skills and Qualifications:
- At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
- Strong problem-solving and debugging skills in a technical SaaS environment.
- Effective written and verbal communication skills in English.
Benefits:
- Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada.
Role Location: Bengaluru
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