Geodatabase Support Specialist

23 hours ago

Davangere, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 18,00,000
Job Title: Technical Support Analyst

We are seeking an experienced Geodatabase Analyst to support our strategic and key enterprise customers. This role will involve building relationships for continued engagement, managing on-premises or private cloud deployments, and providing high-quality technical support and customer service.


Key Responsibilities:
  • Actively engage with customers to provide solutions and address technical issues
  • Act as a subject matter expert in handling geospatial data management and usage
  • Identify, understand, and articulate solutions to customer issues through web GIS knowledge
  • Coordinate and deliver product trainings to customers over remote and onsite
  • Provide high-quality technical support and customer service

Requirements:
  • Excellent communication, management, and presentation skills
  • Establish trust and relationship with customers and act as a GIS SME
  • Experience with Esri software and strong problem solving and analytics skills
  • Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration
  • Strong problem solving and analytics skills in addressing and resolving technical issues of ESRI and its inter-related technologies
  • Ability to learn new concepts and adapt to a changing work environment
  • Proficient written and verbal communication abilities with a strong grasp of the English language

Desirable Experience:
  • Background in software support or technical customer service with direct end user contact
  • Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration, and performance tuning
  • Clear understanding of ArcGIS Enterprise architecture, applications, and functionality

Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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