Chief Hardware Asset Strategist

7 days ago

Bellary, Karnataka, India beBeeConfiguration Full time ₹ 80,00,000 - ₹ 1,20,00,000
Hardware Asset Management & CMDB Specialist Role Overview

We are seeking a skilled professional to lead the management and enhancement of our client's asset lifecycle and configuration management practices across global operations.

The ideal candidate will drive end-to-end delivery, process optimization, CMDB governance, and collaborate closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Key Responsibilities:

  • Manage the entire delivery cycle of HAM and CMDB engagements, ensuring alignment with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service improvement initiatives.
  • Configure robust Identification and Reconciliation rules to guarantee reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Develop and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Configure MID Servers for integrations and data synchronization.
  • Customize ServiceNow environments, including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Required Skills and Qualifications:

  • A minimum of 3 years of experience in this field.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

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