Customer Loyalty Specialist

3 weeks ago


Thoothukudi, Tamil Nadu, India Taglynk Full time

We are looking for a skilled Customer Loyalty Specialist to join our team at Taglynk. In this role, you will play a crucial part in improving customer satisfaction, retention, and loyalty by leveraging customer data, insights, and technology to streamline communication and service delivery.

Your key responsibilities will include:

  • Utilizing customer data and insights to create targeted campaigns that address customer needs, behaviors, and preferences.
  • Ensuring that customer data is accurately stored, updated, and maintained within the CRM system.
  • Actively interacting with our existing client base to drive repeat and reference revenue during product launches and maintenance phases.
  • Presenting regular reports on key CRM metrics such as customer satisfaction, retention rates, sales performance, and campaign effectiveness.

To succeed in this role, you will require:

  • A Bachelor's or Master's degree in sales and marketing.
  • Excellent stakeholder management skills and the ability to work effectively with multiple stakeholders.
  • At least 6 years of experience in CRM marketing.

The estimated salary for this position is $85,000 - $110,000 per annum, depending on location and experience.



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