Customer Support Associate
1 month ago
We are seeking a highly motivated and skilled Customer Support Specialist to join our team at TezMinds Software Pvt. Ltd.
About the Role
This is an exciting opportunity for a dedicated professional to work in a dynamic environment, providing exceptional customer support and service.
Key Responsibilities:
- Provide timely and effective customer support through email and phone
- Address and resolve customer queries and concerns promptly and efficiently
- Maintain strong communication skills in written and spoken English
- Craft professional emails to customers and conduct follow-ups as needed
- Demonstrate technical knowledge to troubleshoot and resolve issues
- Ensure timely resolution of tickets by adhering to turnaround time (TAT) guidelines
Requirements:
- Communication Skills:
- Excellent command of written and verbal communication to effectively interact with customers and team members
- Proactiveness:
- Ability to anticipate customer needs and potential issues, taking initiative to proactively address concerns
- Quick Learning:
- Capable of rapidly acquiring new skills and understanding complex product details to better support customer needs
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