Customer Support Associate

1 month ago


Thoothukudi, Tamil Nadu, India TezMinds Software Pvt. Ltd. Full time
Customer Success Associate

We are seeking a highly motivated and skilled Customer Support Specialist to join our team at TezMinds Software Pvt. Ltd.

About the Role

This is an exciting opportunity for a dedicated professional to work in a dynamic environment, providing exceptional customer support and service.

Key Responsibilities:

  • Provide timely and effective customer support through email and phone
  • Address and resolve customer queries and concerns promptly and efficiently
  • Maintain strong communication skills in written and spoken English
  • Craft professional emails to customers and conduct follow-ups as needed
  • Demonstrate technical knowledge to troubleshoot and resolve issues
  • Ensure timely resolution of tickets by adhering to turnaround time (TAT) guidelines

Requirements:

  • Communication Skills:
    • Excellent command of written and verbal communication to effectively interact with customers and team members
  • Proactiveness:
    • Ability to anticipate customer needs and potential issues, taking initiative to proactively address concerns
  • Quick Learning:
    • Capable of rapidly acquiring new skills and understanding complex product details to better support customer needs


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