
Senior Business Operations Director
13 hours ago
The role of Senior Branch Manager is a pivotal position that oversees the strategic direction and day-to-day operations of a branch. This includes driving revenue growth, developing business plans, and fostering key partnerships.
- Main Responsibilities:
- Revenue Growth & Sales Strategy:
- Develop and execute comprehensive sales strategies to drive revenue growth through branch-based initiatives.
- Pursue opportunities for cross-selling and up-selling products to enhance customer engagement.
- Operations & Compliance Management:
- Ensure seamless execution of daily branch operations in alignment with company policies and regulatory guidelines.
- Maintain rigorous risk management, audit, and compliance processes, implementing corrective actions as needed.
- Team Leadership & Performance Management:
- Lead and mentor a team of relationship managers, sales officers, and operations staff to achieve optimal performance.
- Set and track performance goals, providing coaching and development opportunities as required.
- Customer Experience Enhancement:
- Resolve complex customer complaints and issues efficiently and effectively.
- Nurture long-term relationships with key customers, ensuring high levels of satisfaction and loyalty.
- Revenue Growth & Sales Strategy:
Key Qualifications:
- Bachelor's degree in Business Administration, Finance, or related field (Master's or MBA preferred).
- A minimum of 7 years of experience in branch banking, financial services, or retail operations, with at least 3 years in a managerial capacity.
Required Skills:
- Leadership
- Business Development
- Sales Management
- Operations Management
- Customer Relationship Management
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