Telecommunications Specialist

6 days ago

Vizag, Andhra Pradesh, India beBeeEngineer Full time ₹ 25,00,000 - ₹ 2,81,50,000
Job Description

We are seeking a highly skilled Cisco UCCE CVP Engineer to join our team. As a key member of our organization, you will be responsible for designing and implementing robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.

The successful candidate will have excellent technical skills and experience in analyzing business requirements, creating detailed design documents, and integrating Cisco UCCE and CVP with third-party applications. Additionally, they will have strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

  • Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.
  • Create detailed design documents, high-level and low-level diagrams, and integration plans.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR call recording analytics, and other enterprise solutions, ensuring seamless operation with existing telephony and network environments.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier 3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Monitor system health, performance metrics, and call flows, proactively identify bottlenecks, capacity issues, and opportunities for optimization.
  • Plan, test, and execute upgrades, patches, and migrations for UCCE and CVP platforms, ensuring compliance with security, regulatory, and organizational standards.
Required Skills and Qualifications
  • Cisco UCCE, ICM, Finesse, CUIC, PGs
  • Cisco CVP and VXML Server
  • Cisco Unified Communications Manager, CUCM
  • Cisco Voice Gateways, ISR, ASR series
  • SIP, H323, QoS, TCP/IP
  • ICM scripting, VXML, Java, JavaScript
  • Database Integration, SQL, Oracle, etc.
  • CRM Integration, Salesforce, Dynamics, ServiceNow
  • Monitoring and Reporting Tools, CUIC, RTMT, Prognosis, etc.
  • Security and compliance tools
  • Project management and documentation tools, JIRA, Confluence, SharePoint
Preferred Qualifications
  • MUST have Cisco UCCE/CVP certification
  • Collaboration: Work effectively in cross-functional teams, valuing input and fostering an inclusive culture
Key Technologies and Tools
  • Azure Infrastructure Services, UCCX, AWS Infrastructure Services, Cisco Webex, Cisco IPCC, NICE Contact Center, CUCM

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