Client Success Liaison
1 week ago
About the Role
As an Administrative Event Coordinator, you will play a crucial role in ensuring the smooth execution of events for our clients. Your primary responsibility will be to provide direct administrative support, performing a wide range of duties from assisting with day-of events to creating contracts and order tickets.
Key Responsibilities:
- Respond to client inquiries and follow up in a timely manner
- Assist in the daily operations of the Catering Sales & Conference Services team
- Create contracts and order tickets
- Set up tasting appointments for clients
- Follow up after tastings
- Update weekly order documents for the kitchen and finalize orders
- All weddings follow up 1 month in advance
- All event final confirmation - 2 weeks in advance
- Finalize invoices for orders
- Update final guest count, timeline, and requirements list/rental list for events
- Update Master Menu for new dishes
- Follow up after events for feedback and take necessary action
Required Skills and Qualifications:
- Previous experience in events, food, and beverage is advantageous
- Mastery of Microsoft Office Suite including Excel and Word
- Knowledge of TripleSeat and AllSeating is a plus
- Ability to learn and master multiple software platforms
- Professional, enthusiastic, strong team player with excellent organizational skills
- Open to working in shifts during IST hours
- Exercise discretion and maintain client privacy
- Energetic, self-motivated, and flexible to change
- Excellent verbal and written communication skills
- Proven ability to meet deadlines in a fast-paced work environment
- Banquet sales experience is desired
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