Technical Support Specialist

4 weeks ago


Pune, Maharashtra, India Rocket Software Full time

Job Summary

The Technical Support Engineer at Rocket Software is responsible for providing expert technical assistance to customers with complex questions and problems related to Rocket Software products. This role requires strong analytical and troubleshooting skills, as well as excellent communication and interpersonal skills.

Key Responsibilities

  • Provide technical support to customers via phone, email, and other communication channels.
  • Analyze and troubleshoot complex technical issues related to Rocket Software products.
  • Collaborate with internal teams to resolve customer issues and improve product functionality.
  • Develop and maintain knowledge of Rocket Software products and services.
  • Participate in the evaluation of new product releases and provide feedback to the development team.

Requirements

  • Bachelor's degree in a technology field or equivalent experience.
  • Excellent technical and analytical skills, with a strong understanding of Rocket Software products.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Knowledge of mainframe operating systems, such as z/OS, and database management systems, such as DB2.

Preferred Qualifications

  • Experience working with Rocket Software products, such as Rocket Data Virtualization and Rocket Data Shadow.
  • Knowledge of programming languages, such as Java, Python, and Rexx.
  • Experience with web services, such as SOAP, WSDL, and REST.

What We Offer

Rocket Software is committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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