
Service Management Specialist
3 days ago
Job Title: Service Management Specialist
About the Role:
- We are seeking a highly skilled Service Management Engineer to join our team in a mission-critical environment.
Key Responsibilities:
- Troubleshoot complex technical issues, manage change control processes, and participate in disaster recovery exercises.
- Analyze recurring problems and implement permanent fixes to optimize system performance.
- Schedule tasks to ensure high availability and reliability of business systems.
- Coordinate with vendors for technical support, firmware/patch management, and post-change validation.
- Maintain accurate documentation, runbook hygiene, and effective communication with stakeholders.
- Develop a proactive mindset with readiness for 24x7 support and on-call rotation.
Requirements:
- Minimum 3+ years of experience in Service Management (L2), 8+ years (L3).
- Demonstrated expertise in ServiceNow/BMC, Incident/Change/Problem Management.
What We Offer:
- Fully sponsored visa including family members, insurance, and mobile expenses.
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