Technical Specialist

2 weeks ago


Dehra Dūn, Uttarakhand, India Equiniti Full time
About Us

At Lenvi, we are a leading credit and analytics platform committed to innovation and excellence. Our team is passionate about delivering exceptional solutions that drive growth and success.

Job Summary

We are seeking a highly skilled Technical Consultant to join our Implementation and Support team. As a Technical Consultant, you will play a crucial role in providing expert technical support, resolving issues, and ensuring seamless system operations.

Key Responsibilities
  1. Technical Support: Provide comprehensive technical assistance to our clients, including remote meetings, email, and telephone support, as well as occasional on-site visits.
  2. System Configuration: Ensure system configurations meet client requirements, delivering high-quality customer service.
  3. Troubleshooting: Troubleshoot complex technical issues, guiding clients through challenges and ensuring smooth system performance.
  4. Customisation: Customise and configure the Lenvi Riskfactor product to meet clients' specific needs.
  5. Testing: Conduct thorough testing, including manual and automated test scripts, to ensure system reliability and accuracy.
Requirements
  • Technical Skills: Proven experience with Microsoft SQL Server (2014 and later), Transact-SQL (T-SQL), Windows Server (2012 and later), Microsoft IIS (version 8 and above), and Active Directory.
  • Analytical Skills: Strong analytical and problem-solving skills, with a logical approach to troubleshooting.
  • Communication: Excellent written and verbal communication skills, with a professional attitude.
  • SLA Management: Ability to work within defined Service Level Agreements (SLAs), meeting deadlines and delivering high-quality results.
Benefits
  1. Competitive Salary: £60,000 - £80,000 per annum, depending on experience.
  2. Benefits Package: 28 days annual leave, 8 bank holidays, option to buy extra days, cash payment towards flexible benefits, life assurance, company sick pay, pension scheme, and discounts with major retailers.


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