
Senior Operations Leader
1 day ago
Job Overview:
The Cluster Head is a senior leadership role responsible for managing large-scale operations, driving operational excellence, and delivering performance metrics.
- This position involves leading a team of 150+ associates in the GPay Process, ensuring process compliance, and achieving business goals.
- Key responsibilities include developing and implementing strategic plans, managing budgets, and coordinating with stakeholders to improve efficiency and customer satisfaction.
- Proven track record of leading high-performing teams and achieving business objectives is essential for success in this role.
Required Skills and Qualifications:
- Strong leadership, analytical, and people management skills are required to manage a team of 150+ associates.
- Excellent communication and interpersonal skills are necessary to collaborate with stakeholders and improve efficiency and customer satisfaction.
- Ability to drive operational excellence and deliver performance metrics is critical for success in this role.
Benefits:
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
Others:
- Fintech/BFSI/payment domain experience is preferred but not required.
- Strong analytical and problem-solving skills are necessary to develop and implement strategic plans.
- Ability to adapt to changing priorities and deadlines is essential for success in this role.
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