Senior Operations Manager

1 day ago

Mumbai Mumbai City Navi Mumbai, India beBeeAccountManager Full time US$ 90,000 - US$ 1,20,000

Key Responsibilities

  • We are seeking a highly skilled and experienced professional to manage all existing operational contracts, contract retention, contract growth and development within assigned territory.
  • To strengthen the portfolio, reputation and image of our organization.

Key Accountabilities

  • Effectively manage the Facilities Management team and Supply Chain Partners to drive exemplary Property and Facilities Management services.
  • Offer support and guidance to ensure that workflow is delivered effectively and continue the One Team development so that the teams achieve their full potential.
  • Ensure profitable delivery of operations, control of costs & overheads through achievement of business targets for Gross Operating Profit.
  • Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and organizational policies and procedures.
  • Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Integrated Facilities Management activities.
  • Establish and maintain multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
  • Meet all customer expectations under each of the relevant client agreements.
  • Prepare timely and accurate financial and qualitative reports; report on the same to Regional Head on a monthly basis and as and when required.
  • Champion the strategic management of property services applicable to the remit of the role, ensuring that full and accurate financial reporting is available through effective budget and performance management.
  • Proactively recover overdue payments from internal and external clients and maintain a close relationship with Finance team to ensure all suppliers and contractor payments are managed effectively.
  • Manage, mentor and maintain a strong working relationship with Business Development & Operational Teams, offer assistance wherever and whenever required.
  • Liaison with team to ensure alignment with the business goals and vision.
  • Ensure quality of work by adhering to service standards
  • Drive the Monthly Management Overview with client and action plan for closure
  • Audit the Quality Health Safety Environment Score and action plan , Golden rule tracker, Invoices, Customer Service Metrics, Business Process Review and Resource Planning toll

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