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Quality Assurance Specialist
4 weeks ago
The Quality Auditor will play a critical role in ensuring the highest standards of quality and compliance across all managed properties. This position involves leading and overseeing the auditing process, developing quality improvement strategies, and working closely with property management teams to implement and monitor corrective actions.
Key Responsibilities:- Leadership and Oversight: Lead and manage the quality audit process for all properties under management. Develop audit plans, schedules, and methodologies to ensure comprehensive evaluations. Supervise and mentor junior quality auditors and audit teams.
- Audit and Inspection: Conduct in-depth audits and inspections of properties to ensure compliance with company standards, local regulations, and industry best practices. Review and analyze audit findings, identifying significant issues and trends. Prepare detailed audit reports and present findings to senior management.
- Quality Improvement: Develop and implement quality improvement strategies and initiatives. Work with property management teams to create and execute action plans for addressing audit findings. Monitor the effectiveness of corrective actions and continuous improvement efforts.
- Regulatory Compliance: Ensure properties comply with all health, safety, and environmental regulations. Keep abreast of changes in regulatory requirements and industry standards. Provide guidance on compliance issues and implement necessary changes to maintain compliance.
- Training and Development: Design and deliver training programs for property management staff on quality standards, auditing practices, and compliance requirements. Create and update training materials and standard operating procedures.
- Stakeholder Engagement: Collaborate with property managers, maintenance teams, and other stakeholders to ensure understanding and adherence to quality standards. Build strong relationships to promote a culture of quality and continuous improvement. Act as the point of contact for quality-related issues and inquiries.
- Reporting and Documentation: Maintain accurate and detailed records of audit findings, recommendations, and corrective actions. Prepare and present regular reports to senior management on audit outcomes, compliance status, and quality improvement initiatives.
- Education: Bachelor's degree in Property Management, Business Administration, Quality Assurance, or a related field. Certifications (e.g., Certified Quality Auditor CQA) preferred.
- Experience: Minimum of 2 years of experience in property management or quality assurance with demonstrated expertise in conducting audits and leading quality improvement initiatives.
- Skills: Strong leadership and team management abilities. Excellent analytical and problem-solving skills. Superior communication and interpersonal skills. Proficiency in audit software and Microsoft Office Suite. Strong organizational and project management skills. Certifications: Certified Quality Auditor (CQA) or similar certification is highly desirable.
