Business Operations Expert

3 days ago

Mangalore, Karnataka, India beBeeOperational Full time ₹ 90,00,000 - ₹ 1,20,00,000
Operational Support Specialist

As a detail-oriented Operational Support Specialist, you will play a pivotal role in ensuring smooth client onboarding, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.

Key Responsibilities:
  • Client Onboarding:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

  • Traffic Assurance:

Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to ensure timely achievement.

  • Telco Coordination:

Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.

Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics:

Publish daily performance reports of clients for review, routing deviations.

Monitor traffic from customers, identify and analyze reasons for growth or dip, and highlight corrective action with the sales team.

Identify potential opportunities and publish them.

  • Collaboration:

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

  • Process Improvement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation:

Create and maintain detailed documentation of SOPs for regular operations.

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