Communication Trainer

4 days ago

Nellore, Andhra Pradesh, India beBeeCommunications Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking a skilled professional to fill the role of Communications Specialist.

  • Key Responsibilities:
  • Design and deliver comprehensive training programs on voice, accent neutralization, and communication skills for new hires and existing staff.
  • Conduct needs analysis, pre-assessments, and create customized training interventions based on business requirements.
  • Facilitate New Hire Training (NHT) batches on communication, language, culture, and customer handling skills.
  • Coach agents on pronunciation, grammar, clarity, fluency, and overall customer interaction etiquette.
  • Develop and update training content, modules, and materials based on business needs.

This role requires extensive experience in contact centers with a proven track record of delivering high-quality training programs. The ideal candidate will have 2-3+ years of experience in this field.

Required Skills and Qualifications:

  • Experience in voice and accent training, communication training, soft skills training, and corporate training.
  • A strong background in coaching agents on pronunciation, grammar, clarity, fluency, and customer interaction etiquette.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.

Benefits:

  • Opportunity to develop and deliver comprehensive training programs.
  • Chance to work with a talented team of professionals.
  • Competitive salary and benefits package.

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