Application Development Lead

2 weeks ago

Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time

Cencora India Technology Services Private Limited is a dynamic company that creates healthier futures for people and animals worldwide. We are seeking an experienced Application Development Lead to join our Corporate IT team in designing, configuring, and customizing the Archer platform.

Job Summary

The successful candidate will lead the end-to-end configuration of new/existing Archer applications, managing every aspect of the SDLC (e.g., layout, access controls, workflow, notifications, packaging). They will also integrate external data into Archer applications via API endpoints and be well-versed in building with/utilizing advanced workflow capabilities, data-driven events, field calculations, and building dashboards/notifications.

Main Responsibilities
  • Ensure adequate system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware.
  • Act as a Lead Administrator for various enterprise applications by ensuring timely resolution of system problems and enhancing system functionality.
  • Serve as a platform subject matter expert, educating or informing colleagues and customer groups on the capabilities and potential applications of tools and also serve as liaison with IT technical resources.
  • Provide guidance & expertise to Administrators I/II/III to ensure adequate day-to-day end user support for CRM applications to all levels of the organization.
  • Maintain application and platform health, availability, and stability.
  • Work with production team to schedule production release updates and upgrades.
  • Support integration of changes in test, pre-production, and production environments.
  • Work with production quality assurance/testing team to ensure appropriate level of testing has been completed prior to implementation of change.
  • Ensure the performance and reliability of the systems or applications.
  • Define procedures and technical design for user access and administration.
  • Monitor and maintain a comprehensive set of performance metrics for all system features.
  • Identify risk levels and recommend and implement corrective/preventive actions.
  • Maintain history reports, identifies, and addresses re-occurring problems.
  • Counsel users on technology changes that will impact work processes.
  • Prepare documentation for customer support, such as software configurations and network configurations.
Requirements

To succeed in this role, you should have:

  • Bachelor's degree in computer science, Information Technology or any other related discipline or equivalent related experience.
  • 6+ years of directly related or relevant experience, preferably in application support or system/application/database administration.
  • Technical Lead Experience
  • The candidate should have RSA, Data field experience.
  • Client Interaction, Testing and Quality Assurance Experience
Preferred Certifications:
  • Salesforce Certified Administrator
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified IT Professional
  • ITIL, ITSM Certifications
Behavioral Skills:
  • Conflict Resolution
  • Creativity & Innovation
  • Decision Making
  • Planning
  • Presentation Skills
  • Risk-taking
Technical Skills:
  • Identity & Access Management
  • Database Administration
  • IT Support like Software & Hardware Installation, Troubleshooting
  • Software Validation
  • Standard Operating Procedure Design
  • Systems Integration
  • IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
  • Software Configuration Management Tools like Ansible, Puppet
  • Citrix technologies like XenDesktop, XenApp, XenServer
  • Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
  • Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
  • Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
  • Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
  • Microsoft Office Suite
  • Relational Database Management System (RDBMS) Software
  • Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
  • Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
What We Offer

We offer a competitive salary ranging from $90,000 to $110,000 per year, depending on experience, plus additional benefits including basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

This is a full-time position with a standard schedule. Our affiliated companies include CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED.

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