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Customer Service Representative

1 week ago

Pune, Maharashtra, India Deutsche Bank Full time
About the Role

As a RTM-Client Service Officer, you will act as a single point of contact for all DB custody clients inquiries for the Security Services business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax, or Account administration.

Key Responsibilities
  • Account Opening and Maintenance Closure for various regions in EMEA
  • Prepare and review Tax related -ITRA documentation for Europe markets
  • Knowledge of Invoice and billing preparation for clients
  • Autobahn implementation and support
  • Client management related admin activities
Requirements
  • Knowledge of markets and settlement practices across European markets
  • Knowledge of securities operation products such as OTC settlement, CCP, and Xetra settlement, auto-borrowing, DMA, etc
  • Prompt reaction to client inquiries within the respective deadlines
  • Oral and written fluency in English, German, and possibly other languages