Technical Support Specialist

3 days ago


Ahmedabad, Gujarat, India Bankai Infotech Full time
Job Description:

A seasoned Technical Support Engineer is required by Bankai Infotech to provide exceptional technical support in the Banking or FinTech or Telecom domain. The ideal candidate should have a strong background in IT, with at least 3-6 years of experience in server administration and troubleshooting. Proficiency in Linux, MySQL/Oracle, and Java/PHP/C is essential, while knowledge of Fintech domain and database management would be a significant advantage.

The successful candidate will be responsible for managing day-to-day client interactions, communicating effectively to identify needs, and creating or participating in the creation of support documentation or UAT testing. They must also work closely with clients and stakeholders to ensure changes are understood and approved, while ensuring solutions meet internal and client expectations.

In addition to technical expertise, excellent problem-solving skills, analytical thinking, and excellent written and verbal communication skills are required. The ability to build relationships, increase customer satisfaction, and adapt to changing requirements is crucial. If needed, providing training to clients or internal teams is also an added responsibility.

Bachelor's degree in relevant field and preferred fluency in English are must.

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