Technical Support Specialist at VasyERP

4 days ago


Ahmedabad, Gujarat, India VasyERP Full time

About VasyERP:

We are a leading provider of Enterprise Resource Planning (ERP) solutions, dedicated to helping businesses streamline their operations and improve efficiency.

As a Technical Support Specialist, you will play a critical role in ensuring our customers receive the best possible experience with our ERP system.

Your primary responsibility will be to provide technical support to our customers, resolving issues and answering questions related to the use and configuration of our ERP system.

You will work closely with our development team to analyze customer issues, identify solutions, and implement changes to improve the overall user experience.

In addition to technical support, you will also be responsible for maintaining and monitoring ERP project plans, schedules, and work hours.

You will need to have excellent communication skills, as you will be interacting with customers on a daily basis.

The ideal candidate will have a strong understanding of ERP systems, as well as experience working in a customer-facing role.

Key responsibilities include:

  • Providing technical support to customers via phone, email, or chat
  • Resolving customer issues and answering questions related to the use and configuration of our ERP system
  • Maintaining and monitoring ERP project plans, schedules, and work hours
  • Working closely with the development team to analyze customer issues and implement changes
  • Documenting and following up on important actions and decisions

Candidate Requirements:

  • Decent communication skills
  • Prompt, responsive, responsible, and friendly approach to customer situations
  • Strong understanding of ERP systems
  • Experience working in a customer-facing role


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