Senior Subscription Specialist

6 days ago

Tirupati, Andhra Pradesh, India beBeeRetainer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Customer Engagement Specialist

This is a 6-month contract position with one of the largest global technology leaders.

We seek an active Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

  • Requires advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word is necessary.
  • Strong analytical skills are required to track performance metrics and improve processes.
  • Must be organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability is crucial.
  • Experience in customer service is essential.
  • Excellent communication and negotiation skills are required.
  • Proficiency with CRM systems like Salesforce is mandatory.
  • Experience with Zendesk is beneficial.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Our large Fortune Technology client is ranked as one of the best companies to work with globally. As a leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They utilize cutting-edge technologies to stay ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.

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