Property Operations Manager

6 days ago

Cochin, Kerala, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking an experienced and dynamic General Manager to oversee the operations, strategy execution, and team management at the branch level. This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets.

The ideal candidate will have a proven track record of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations. They will possess strong leadership and team management skills, with the ability to handle large and diverse teams.

Key Responsibilities
  • Develop and execute branch-level operational strategies in alignment with the company's vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor branch performance metrics and implement improvements to achieve business objectives.
Team Management

The successful candidate will lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff. They will foster a culture of collaboration, accountability, and high performance.

They will also identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience

The General Manager will ensure exceptional guest experiences by upholding our service standards and addressing feedback proactively.

They will handle escalated guest concerns and resolve issues to maintain our brand reputation.

Budget and Financial Management

The ideal candidate will oversee property budgets, monitor expenditures, and ensure adherence to financial plans.

They will identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards

The General Manager will ensure all branch operations comply with local regulations and safety standards.

They will conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development

The successful candidate will identify opportunities for improving property performance and guest occupancy rates.

They will collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements
  • A proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
What We Offer
  • A competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

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