ICT System Manager

3 days ago

Hyderabad, Telangana, India beBeeICT Full time ₹ 17,22,576 - ₹ 20,36,750
Job Summary

We are seeking an experienced ICT System Manager to oversee the entire lifecycle of our ICT Systems. The successful candidate will be responsible for ensuring the operational working and continuity of the ICT Systems, acting as the point-of-contact and escalation point for the ICT System, and providing functional technical insights to the Service Delivery Manager.


Key Responsibilities:
  • Align with relevant stakeholders to ensure the ICT System meets the needs of Partners and agreed commitments of the Business service offering.
  • Liaise with the Service Delivery Manager to understand Partner needs and commitments, and liaise with ICT Component Responsible to ensure agreed commitments are met.
  • Provide functional technical insights to the Service Delivery Manager and communicate service offering delivery issues, acting as the single technical functional counterpart of the Service Delivery Manager.
  • Follow up on ICT System operations to ensure quality is guaranteed in line with agreed commitments, and ensure necessary plans are in place in case of major incidents related to the ICT System.
  • Coordinate resolution of service delivery issues in case they cannot be resolved at the ICT Component level, and act as escalation point.
  • Proactively identify and manage problems related to the ICT System, ensure proper monitoring of the ICT System if applicable, and provide input on events to be monitored.
  • Act as asset owner of the ICT System, ensuring configuration item and configuration model is created and maintained.
  • Validate changes to the ICT System to ensure cohesion between ICT Components and their interactions, maintain overview of ICT Components that are part of the ICT System, and ensure they work together efficiently.
  • Ensure adaptations of the ICT System and underlying components remain in line with architectural choices, and do not compromise operational stability.
  • Ensure the ICT System remains compliant and responds to security requirements, align with ICT Component Responsibles on this matter, and interact with ISOs when required.
  • Approve changes on the overall ICT System, and take part in CAB meeting when requested.
  • Ensure documentation on the ICT System is up-to-date to ensure related knowledge is created and maintained, and answer questions and provide advice related to the ICT System.
  • Oversee overall management of the ICT System to ensure stakeholders are informed and improvement actions are identified, monitor performance, availability, incidents, etc., and report on the performance, availability, incidents, etc., and cost of the ICT System.
  • Proactively identify and follow-up on improvement initiatives related to the ICT System.

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