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Cluster Operations Leader

3 weeks ago

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Job Title: Cluster Operations Leader

Lead and manage multiple centers within a designated cluster to drive seamless operations and achieve organizational objectives.

Key Responsibilities:
  • Operational Excellence:
  • Ensure consistent implementation of policies and procedures across all centers in the cluster.
  • Provide strategic direction and leadership to multiple centers, focusing on enrollment and placements.
  • Implement programs, oversee center-level activities, manage resources, and foster a collaborative environment to achieve organizational objectives.
  • Program Management & Coordination:
  • Oversee the coordination and execution of programs across the cluster.
  • Collaborate with center managers to ensure program alignment with beneficiary needs and organizational goals.
  • Enable implementation of execution plans to adhere to project mandates and timelines.
  • Ensure compliance with process metrics and quality standards while continuously seeking opportunities for program improvement.
  • Stakeholder Engagement:
  • Liaison with internal stakeholders for operational requirements.
  • Cultivate and maintain strong relationships with community partners and other external stakeholders to enhance the impact and reach of the cluster.
  • Collaborate with cross-functional internal teams for operational requirements.
  • Participate in formal meetings to share operational feedback with respective stakeholders.
  • People Development:
  • Train and mentor center managers and support staff within the cluster.
  • Foster a positive and inclusive work culture, provide leadership and support to promote professional development and teamwork.
  • Enable optimal productivity levels of reporting teams.
  • Implement performance metrics to assess the effectiveness of center operations.
  • Establish and communicate attrition reduction and employee satisfaction plans to center managers.
  • Resource Optimization:
  • Manage budgetary resources effectively to maximize impact across all centers.
  • Monitor and optimize resource allocation, including staffing, supplies, and equipment.
  • Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.
  • Documentation, Compliance, and Quality Assurance:
  • Prepare regular reports on program outcomes, financial performance, and other key metrics.
  • Maintain and review comprehensive documentation of program activities and impact.
  • Ensure compliance with relevant laws, regulations, and organizational standards.
  • Implement quality assurance measures to uphold service excellence.
  • Use technology tools and generate a culture of technology adoption.