Network Operations Business Process Manager

2 days ago

Noida, Uttar Pradesh, India beBeeProcess Full time ₹ 10,00,000 - ₹ 20,00,000
Business Process Manager Position

We are seeking an experienced professional to assume the role of Business Process Manager. This is a highly visible position requiring a deep understanding of business processes, process management principles, and best practices in this field.

  • The ideal candidate will have extensive knowledge of service assurance, security, service delivery, and service management functions, as well as experience with process documentation and redesign.
  • He/She will develop comprehensive service blueprints, process flow diagrams, and standard operating procedures that meet business needs and comply with regulatory requirements.
  • A strong collaborator, our successful candidate will work closely with cross-functional teams, including network technicians, order management, SMEs, and trainers to document and streamline end-to-end network provisioning and activation workflows.
  • This is an opportunity for a motivated individual to facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
  • The selected candidate will drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
  • They will maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
  • Our ideal candidate will provide regular project updates and executive summaries to key stakeholders and clients.

Required Skills and Qualifications:

  • Minimum 3 years of relevant experience in business process management within the telecom or managed network services sector.
  • Strong understanding of managed network service domains and associated processes.
  • Experience in designing and implementing BPMN-compliant process maps and documentation.
  • Proficiency in BPM tools such as Visio, Blue Works, Adonis, or Celonis.
  • Familiarity with enterprise tools like JIRA, Confluence, Lean IX, and Pega.
  • Solid knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5 G).
  • Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
  • Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL Foundation certification (V3 or higher) Mandatory.
  • Industry certifications such as CCNA, JNCIA, or Network+ Preferred.
  • Education: Any Graduate and above.

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