Manager - Technology Operations

4 weeks ago

Noida, Uttar Pradesh, India EXL Full time

Position Title, Responsibility Level

Manager Technology Operations - (Enterprise Systems and Computing)

Function

Global Technology

Reports to AVP – Ent Systems & Computing, Technology Operation

Location: NSL, Noida

Basic Function

Efficiently manage day-to-day IT operational activities across Systems, Voice, and Network to ensure seamless functioning. Ensure operational stability by adhering to established tools, ITSM processes, and compliance frameworks. Demonstrate a strong understanding of running large-scale IT infrastructure operations, including servers, voice infra, and networking components. Must have a sound understanding of AWS or Azure Cloud Infra, Server, Storage, and Network Technologies. Work seamlessly within the IT Service Management (ITSM) framework and enhance identified process gaps. Exhibit solid experience working with core network components like DNS, DHCP, IP addressing, LAN/WAN, TCP/IP, switches, routers, and firewalls. Coordinate and manage enterprise voice infrastructure including SIP, VoIP, SBC, cloud telephony (e.g., MS Teams Calling), and IP-PBX systems. Ensure compliance with technology controls (patching, antivirus, VAPT, backup, DR, etc.) across systems and network domains. Collaborate with IT Security and Compliance teams to ensure policy adherence and audit readiness. Maintain up-to-date documentation, runbooks, SOPs, and asset inventories. Lead knowledge

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