Major Incident Manager

5 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Job Summary

Tata Consultancy Services is seeking an experienced Incident Management Specialist to join our IT operations team. As a key member of our team, you will be responsible for managing and coordinating responses to IT incidents within our enterprise environment. This includes collaborating with cross-functional teams to ensure timely resolution and minimal impact on business operations.

The successful candidate will have a proven track record in Infrastructure Incident Management and a deep understanding of ITIL processes, particularly Major Incident Management. Additionally, they should possess excellent analytical skills, strong communication and collaboration skills, and the ability to work independently in a fast-paced environment.

Key responsibilities of the role include:
  • Managing and coordinating incident responses to ensure timely resolution and minimal impact on business operations.
  • Collaborating with IT teams to identify root causes of incidents and develop strategies for prevention.
  • Providing regular updates to stakeholders on incident status and progress.
  • Developing and implementing effective incident management processes to minimize downtime and maximize system availability.


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