Senior Telesales Manager

2 days ago

Salem, Tamil Nadu, India beBeeTeamLeader Full time ₹ 60,00,000 - ₹ 1,20,00,000

We are seeking a high-performing leader to join our team.

The Opportunity

As a Team Lead – Telesales (Pharmacists), you will be responsible for managing and growing a team of 60+ telesales executives.

  • Lead, mentor, and manage a team of telesales pharmacists.
  • Create an environment where targets are consistently met or exceeded.

Performance & Quality Management

  • Drive sales outcomes while ensuring top-notch call quality.
  • Partner with the Quality team to monitor metrics, coach underperformers, and recognize top achievers.

Roster & Resource Planning

  • Own attendance, rosters, and workforce planning to ensure zero disruption in daily operations.
  • Anticipate challenges by analysing data and plan backups to maintain seamless order flow.

Process Excellence & Order Fulfilment

  • Ensure 100% accuracy and timeliness in order processing.
  • Continuously identify bottlenecks and implement smarter ways of working.

Training & People Development

  • Run regular training sessions to sharpen sales skills and product knowledge.
  • Spot high-potential performers and groom them into future leaders.

Culture & Professionalism

  • Uphold discipline, professionalism, and company values on the floor.
  • Build a culture of respect, collaboration, and performance-driven teamwork.

Requirements

Education: Graduate degree in Engineering or related field/business school preferred.

Experience: 1–2 years of experience in telesales/inside sales/call centre sales, with exposure to team handling.

Leadership: Ability to lead large groups, inspire performance, and make quick decisions under pressure.

Skills: Excellent communication, analytical thinking, and problem-solving skills.

Mindset: Ambitious, resilient, and ready to scale with a rapidly growing organization.

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